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Purchase Return Requirements

 
 

Return Requirements

  • The purchase must be returned within 30 days. Returns made after this period will be returned to you;
  • The jewelry purchased must be in the original condition and in original packaging with proof of purchase. We will not accept your purchase if altered, changed or damaged in any way;
  • Please insure your return shipment for a potential damage or loss in shipping. You will be responsible for any damages in shipping or otherwise;
  • Any returns that do not meet the above requirements will be shipped back to you.
  • The refund will exclude the shipping, handling and insurance charges as shown on the invoice or reasonably incurred if your order was shipped free. The shipping, handling and insurance changes incurred to ship an order free will not exceed the shipping charges for the next step up of expedited shipping as shown during the check-out process. For example, if your parcel was shipped free by USPS First Class, the exclusion will not exceed charges for USPS Priority Mail.
  • We will accept the return of unused or undamaged merchandise for a refund.
 

Shipping Charges

The refund will exclude the shipping, handling and insurance charges as shown on the invoice or reasonably incurred only if your order was shipped free. The shipping, handling and insurance changes incurred to ship an order free will not exceed the shipping charges for the next step up of expedited shipping as shown during the check-out process. For example, if your parcel was shipped free by USPS First Class, the exclusion will not exceed charges for USPS Priority Mail.

 

Custom Orders

Customs orders do not qualify for the return guarantee. Your invoice will state that it is a custom order. Once a jewelry design is made per your requirements, it cannot be sold as standard design. Most of our designs are standard although offer a great flexibility to customize rings and pendants according to your choice. Jewelry after all is a personal and close to your heart and our effort is always to offer what you want.

 

No Restocking Fees

We do not charge restocking fees, refund processing, administrative fees or any other hidden fees whatsoever.